Delivery and Shipping

Every order is dispatched from Australia by tracked express post and usually arrives 2 to 3 business days after dispatch. Every parcel is tracked, is signed for on delivery, and ships in plain, unbranded packaging.

Timeframes

Signature on delivery

Every parcel is sent with signature on delivery, so it is handed to a person rather than left at the door. Someone at the delivery address will need to sign for it when it arrives.

If no one is home, NZ Post leaves a Missed my parcel card in your letterbox. The card shows your tracking number and where the parcel is being held. From there you can:

• collect it from the location on the card from the next business day, bringing the card and photo ID, or
• arrange a redelivery, or choose a different collection point, through NZ Post's Missed my parcel service.

NZ Post holds a missed parcel for 10 days. A parcel that is not collected in that time is returned to us in Australia, which delays your order considerably, so please collect it as soon as you can. If a parcel does come back to us, we will contact you to arrange a second delivery, and the postage for that delivery is payable by you.

If no one is usually home during the day, use an address where someone can sign for the parcel, such as your workplace, as the delivery address at checkout.

Plain packaging

Every parcel ships in plain packaging with no branding on the outside. Because parcels travel from Australia, each one carries the customs declaration that international post requires, and that declaration names the goods inside.

Large and oversize items

A few products are too large or heavy for standard express post. Full multi-camera systems, the larger solar panels and the professional construction cameras all fall into this group, and they travel by courier rather than by post.

For those items we quote the freight separately, because the cost depends on the size, the weight and where in New Zealand it is going. Send us the product and your delivery address and we will come back to you with a price and a timeframe.

Rural and remote addresses

Rural delivery adds a day or two to the figures above. If you are on a rural delivery route, please include the RD number in your address at checkout so the courier can find you.

Overseas orders

This store is set up for New Zealand, and it also ships to Australia, the United States, Canada and the United Kingdom. For those four countries the express postage cost is shown at checkout. For anywhere else, contact us with the product and the destination before you order and we will quote the freight.

Overseas orders may attract import duty or tax in the destination country, and any such charge is payable by the receiver.

Overseas parcels are also sent with signature on delivery where the destination's postal service offers it, and a missed delivery follows that service's own card and collection process.

Australian customers are better served by securitylab.com.au, our Australian store, which ships domestically within Australia.

When something goes wrong

If tracking stops moving, or a parcel is marked delivered and you do not have it, tell us. We deal with the courier so you do not have to.

If a parcel arrives damaged, photograph it before you open it if you can. That makes the claim straightforward. Either way you are covered, and the returns page explains what happens next.

Last updated 26 October 2026.